How do you recruit and vet your carers?
Look for PVG checks, references, interviews and values-based recruitment.
How do you train new carers — and how often is training refreshed?
Quality providers invest heavily in their staff.
Will we have consistent carers?
Good care requires continuity and familiarity.
What happens if our carer is off sick or on holiday?
There must be a clear back-up plan.
What inspection grades do you have?
Look for openness, not perfection.
How do you communicate with families?
Providers should be easy to reach.
Who do we contact if we have concerns?
There should be a named person — not a call centre.
Do you offer flexible visit times?
Yes — built around a routine you can rely on. When your care begins we agree a regular visit time that suits your day, and our team keeps to it: the same time, every visit, so it becomes a dependable part of your routine. Some times of day — early mornings and teatime especially — are in high demand, so if your ideal slot isn't free straight away we'll talk it through and find the closest time that works. Once it's agreed, you can count on it. Families tell us that consistent, reliable timing they can plan their day around matters far more than times that change from one visit to the next.
How long are your visits?
Rushed, 10-minute visits rarely provide dignity.
Do you support people with dementia?
Ask how they approach agitation, confusion and routine.
How do you match carers to clients?
We work as a coordinated care team rather than assigning one individual carer. Continuity comes from every team member knowing you and following your personalised care plan, so you always receive consistent, familiar care — even across shifts and holidays.
What are your costs — and what exactly is included?
Look for clear, transparent pricing with no hidden fees.
We're happy to answer all of these — honestly and openly
Your peace of mind matters.